Refund & Cancellation Policy

1. General Policy

1.1 Default No-Refund Rule

All payments made to the Institute of NeuroDevelopment are non-refundable by default, unless a specific programme, service, or written offer expressly states otherwise.

1.2 Limited Exceptions

Refunds, if any, shall only be considered where a programme-specific refund clause exists in this policy or where the Institute has explicitly agreed in writing.

1.3 Non-Refundable Charges

The following are ordinarily non-refundable:

• Registration fees
• Processing fees
• Gateway charges
• Taxes or statutory levies already remitted
• Administrative charges
• Counselling fees already utilized
• Downloaded or accessed digital content
• Delivered sessions, attended classes, consumed programme days, or utilized services
• Bonuses, gifts, add-ons, or complimentary benefits already delivered or accessed

1.4 Untraceable / Unverifiable Payments

Payments that cannot be verified due to missing records, failed references, third-party errors, incomplete transaction proof, chargeback complications, or inability to establish receipt may not be eligible for refund until verification is completed.

1.5 Method of Refund

Approved refunds shall ordinarily be processed through the original payment mode or any reasonable lawful mode determined by the Institute.

1.6 Processing Time

Approved refunds may take 7 to 30 business days, depending on banking systems, payment gateways, verification, and administrative review.

2. How to Request a Refund

Unless a programme specifically requires a separate form link, refund requests must be submitted by email to instituteofneurodevelopment@gmail.com, or through the official refund request form below.

Incomplete requests may be delayed or rejected.

3. Programme-Specific Refund Terms

3.1 Science of Stuck Webinar

100% Refund Eligibility (Conditional) — Participants who sign up under an offer carrying a 100% refund commitment may be eligible, subject to compliance with all stated conditions.

Conditions to Claim. The participant must:

1. Submit a written request to instituteofneurodevelopment@gmail.com
2. Attach payment proof and transaction details
3. Clearly explain the issue or grounds for refund
4. Submit within the timeline stated during the offer, webinar page, or onboarding communication
5. Comply with any attendance, participation, or action requirements stated at the time of enrollment

Exclusions. Refund may be denied where:

• Fraudulent claims are suspected
• Bonus materials were accessed and non-separable in value
• False information was provided
• Chargeback initiated before internal resolution
• Terms of the specific offer were not met

3.2 Blocks to Breakthroughs

100% Refund Eligibility (Performance-Based Conditional Refund) — A participant may be eligible for a 100% refund only after completion of the full six (6) weeks of coursework and after all required submissions have been completed.

Mandatory Conditions. The participant must:

1. Complete all six weeks of coursework in full
2. Attend or consume all mandatory learning modules, sessions, assignments, and tasks
3. Complete all requirements for Breakthrough Blueprint as prescribed
4. Submit the required questions / review / compliance details through the stipulated official form link shared by the Institute
5. Apply only after completion of all requirements

Not Allowed Before Completion. No refund request shall be entertained midway through the six-week period, before all coursework is completed, before required tasks are fulfilled, or before stipulated form submission.

Institute Review. The Institute reserves the right to verify completion records, participation logs, assignment submissions, attendance, and compliance before approval.

3.3 Breakthrough Blueprint Recordings

No Refund if Recordings Accessed. If a participant or parent has viewed, downloaded, accessed, or shared any Breakthrough Blueprint recording or replay, the refund request will not be accepted. Recordings are treated as delivered digital content from the moment they are accessed.

3.4 Breakthrough Blueprint (2-Day Bootcamp)

Conditional Refund After Day 1 Attendance. If a participant attends Day 1 of the 2-day programme and wishes to claim an eligible refund under the applicable offer terms, the claim must be made on the same Day 1, no later than 10:00 p.m. India Standard Time (IST).

How to Apply. Through the stipulated official refund form link, or by email to instituteofneurodevelopment@gmail.com.

Required Details: Full name, registered mobile number, proof of payment, programme batch/date, reason for request.

Late Requests. Requests made after 10:00 p.m. IST on Day 1 may be rejected. Once Day 2 begins, refund claims may not be entertained unless required by law.

3.5 Breakthrough Flightpath

Voluntary Exit Refund Policy. Participants who choose to discontinue may apply for an exit settlement after completion of one full month from joining, and not within the first month. Joining date means the official onboarding / programme start date communicated by the Institute. No voluntary exit refund request can be processed within the first 30 days.

Refund Calculation. If approved, the balance amount may be refunded after deducting charges on a pro rata basis, including but not limited to: time enrolled, sessions attended, coaching utilized, resources unlocked, counselling sessions taken, team support consumed, bonuses delivered, and administrative costs.

Application Method. Through the stipulated official form link provided by the Institute.

Processing. The Institute may require settlement discussions, verification, dues clearance, and account reconciliation before payout.

4. Bonuses, Gifts, Add-ons, Discounts, Offers

4.1 Bonuses Already Delivered. If bonuses, add-on resources, counselling sessions, templates, assessments, recordings, private groups, extra sessions, or any additional benefits have already been delivered, accessed, or availed, refund may become inapplicable, or the fair value / listed value of such benefits may be deducted from the refund.

4.2 Promotional Offers. Where a participant joined using combo offers, scholarships, conditional discounts, fast-action bonuses, bundle pricing, installment concessions, upgrades, or limited-period offers, those benefits may be withdrawn, recalculated, or adjusted if a refund is requested.

4.3 Cross-Programme Benefits. If enrollment in one programme unlocked benefits in another programme, those values may also be considered while calculating refund.

5. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without first contacting the Institute for resolution may result in suspension of access, withholding of certificates/materials, denial of future enrollment, and submission of supporting records to payment processors.

6. Misconduct / Policy Violations

No refund shall be due where removal or suspension occurs due to abuse of staff or community members, disruptive conduct, harassment, unauthorized sharing of content, piracy / copying / redistribution, misrepresentation, or violation of programme rules.

7. Force Majeure

Refunds shall not automatically arise due to delays, rescheduling, or interruptions caused by events beyond reasonable control, including natural disasters, pandemic situations, internet outages, government restrictions, platform failures, medical emergencies, or civil disruptions. Reasonable alternatives such as rescheduling, credits, recordings, substitutes, or extensions may be offered.

8. Final Decision

The Institute reserves the right to interpret eligibility, verify facts, request evidence, calculate deductions, and make the final decision on refund claims, subject to applicable law.

9. Contact

For refund matters, write to instituteofneurodevelopment@gmail.com or call +91 94333 08880.

10. Important Note

By making payment to any programme of the Institute of NeuroDevelopment, the participant confirms that they have read, understood, and accepted this Refund Policy.